Set priorities
We list the business services with you, what they depend on and the order they come back in.
How we workYour IT team has enough to do. Recovery can be our job.
We take over backup and recovery for organisations with their own IT team or an IT supplier: the daily operations, the tests and the work during an incident. Your data stays in the Netherlands.
Which systems have to work first?
An ERP system, the customer service application, the machines that keep production running. A recovery plan starts with the work your people need to be able to do.
Stop depending on one person
Backup knowledge, daily checks and recovery work move to a team with cover and a written process.
Who does whatKnow where you will run
If your own hardware is down you need capacity, network access and the right permissions somewhere else. We arrange that in advance.
Disaster recoveryWhat does a day without your systems cost?
We work it out with you per business process: revenue you miss, people who can’t work, penalties and the cost of recovery itself. Then you can weigh what recovery is worth to you.
Revenue you miss
Orders, invoices and appointments that don’t happen while systems are down.
People who can’t work
Hours of staff waiting, plus the overtime to catch up afterwards.
Penalties and reputation
Contractual penalties, missed deadlines and customers who go elsewhere.
Only a recovery test shows whether people can work again.
Your board wants to know what comes back, in what order and how quickly. Your IT team wants proof. Both come out of a test.
Objectives per service
How much data can you afford to lose, and how long can it be down? We record that per service, with its dependencies.
Tests on your real environment
We restore the applications and network dependencies in scope and write down what worked and what needs fixing.
A plan people can follow
Who gives the go-ahead, who does each task, and who confirms that the business can work again.
Recovery works better with its own team and its own infrastructure.
We work alongside your IT department and suppliers. If production and recovery depend on the same people and the same hardware, one incident can take out both.
YOUR ORGANISATION
Priorities
Decisions, application owners, sign-off.
YOUR IT TEAM OR SUPPLIER
Production
Everyday IT, changes, incident coordination.
IMMUTEC
Backup and recovery
Backups, checks, restores, DR and failback.
Who has your data, and where is it?
Our own software, our own private cloud in an Amsterdam data centre and ISO 27001:2022 certification. That makes the security questionnaire a short conversation.
Location and access
Your backups sit in our data centre in Amsterdam. Nobody can log in to the protected copies, not even your own administrators.
Scope and responsibility
We write down what we manage, the recovery objectives, how escalation works and what stays with you.
Technical fit
Before you sign, we check platforms, capacity, network dependencies and restore requirements.
NIS2 and your auditor
Restore reports, recovery plans and logs you can hand to your auditor or supervisor without rewriting them.
Questions we get a lot
Something else? Call us on +31 (0)85 482 3400.
Do you replace our IT team or our current supplier?
No. We do backup, recovery and migrations. Your own team or supplier keeps running production IT, and we agree together where the line is.
Can we start small?
Yes. Microsoft 365 backup is a common first step. You can also start with one business service or a group of servers and grow from there.
Can you guarantee a recovery time?
We set recovery objectives per service. What is realistic depends on the design, the backup frequency, dependencies, capacity and the kind of incident. After a cyber attack we may first need to investigate before we can pick a recovery point.
Start with the systems you can’t do without.
Bring the list of critical services and how they are backed up today. We’ll turn it into a concrete plan.